Dancers’ Career Development is committed to protecting your privacy. We will use the personal information that we collect about you in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003, and, from 25 May 2018, the General Data Protection Regulation.
This Policy explains when and why Dancers’ Career Development (we) collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Dancers’ Career Development, Plouviez House, 19 – 20 Hatton Place, London, EC1N 8RU. Alternatively, you can telephone 020 7831 1449
Who are we?
Dancers’ Career Development (DCD), is the only organisation of its kind in the UK to support professional dancers to successfully transition into alternative careers after retiring from professional performance. DCD is a registered charity (no.1168958) and company limited by guarantee (no.10137622). The registered office address is Plouviez House, 19-20 Hatton Place, London EC1N 8RU.
How do we collect information from you?
When you use the DCD website
We obtain information about you when you use our website, for example, when you contact us about dancers’ services, to make a donation, or if you register to receive our regular newsletters. The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or make a payment online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
When we send you an email
We keep a record of the emails we send you, and we may track whether you receive or open them (if your email software provides this information). If you click on a link in an email, we will log this.
When you donate to Dancers’ Career Development
We will collect your name and contact details and maintain a record of your donation. We will never store your credit card number.
When you give us personal information
We will keep your details when you sign up to receive email communication from us.
Sensitive personal information
Sometimes we may ask you to provide sensitive personal information (such as details about a disability), when you book for certain events or when you apply for a job. As with all the personal information we hold, sensitive personal information is held securely and restricted to those who need to use it. We will delete sensitive personal information when we no longer need it.
How we hold your personal information
Your personal information may be held and processed on Dancers’ Career Development systems or systems managed by suppliers on behalf of Dancers’ Career Development, on secure servers based within the UK. We maintain a database to hold contact details and a record of your interactions with Dancers’ Career Development such as donations, queries, complaints and attendance at special events. Where possible we aim to keep a single record for each customer. This is presently supported by our use of Campaign Monitor as a means of both sending marketing communications to you.
Your personal information is always held securely. Access to customer information is strictly controlled. The database can only be accessed by people who need it to do their job.
How is your information used?
We may use your information to:
- process a donation that you have made;
- to carry out our obligations arising from any contracts entered into by you and us;
- contacting you to access our services for dancers;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals or other fundraising events.
- process a grant or job application.
How long will we keep your personal data for?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. In practice this means that we keep your personal information for 7 years in most cases.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
When you are using our secure online donation pages or online payment pages, your money is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
- You have the right to object to the processing of your personal information.
- If the personal information we hold about you is incorrect you can ask us to correct it.
- You have the right to ask us to delete the personal information that we hold about you.
- You have a right to ask us to restrict how we use your personal information.
- If we change the way that we use your personal information at any point, we will amend this privacy notice and send the updated version to you no less than four weeks before we make the change.
- You also have a right to know what personal information we are holding about you (including in a format which is compatible with your computer system).
- If you would like to know what personal information we are holding about you, please submit a request via email@example.com. We may require you to verify your identity before we provide you with the requested personal information.
We will not contact you for fundraising purposes by email, phone or text message unless you have given your prior consent. We will not contact you for fundraising purposes by post if you have indicated that you do not wish to be contacted. You can change your preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on 020 7381 1449
How you can access and update your information
The accuracy of your information is important to us. If you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com or by writing to Dancers’ Career Development, Plouviez House, 19 – 20 Hatton Place, London, EC1N 8RU. Alternatively, you can telephone 020 7831 1449
You have the right to ask for a copy of the information DCD hold about you (we may charge £10 for information requests) to cover our administration costs.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.
How to contact us
If you have any comments or requests relating to this policy please contact us using the details below:
Telephone: 020 7831 1449
Dancers’ Career Development
19-20 Hatton Place
If you consider that we have not acted properly when using your personal information you can contact the Information Commissioner’s Office: ico.org.uk